Front End Leader: Drive Sales & Wow Customers

Five Below, Inc.; West Orange, Northern (NJ, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Five Below is hiring a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and leading sales associates. The role focuses on Wow the Customer, cash handling, cleanliness, safety, and driving store KPIs.

The position requires a High School diploma with at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is a full-time on-site role with opportunities for growth.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
• Authorsize register functions including post voids, returns and discounts.
• Complies with Human Resources policies and procedures.
• Assists in receiving and stocking procedures.
• Unloads merchandise from trucks.
• Checks in shipments.
• Stages merchandise for the sales floor.
• Packs out merchandise.
• Assists front end and queue merchandising.
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer Service

Organization

Productivity

Multi-tasking

Follows Direction

Professionalism

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is hiring a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and leading sales associates. The role focuses on Wow the Customer, cash handling, cleanliness, safety, and driving store KPIs.

The position requires a High School diploma with at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is a full-time on-site role with opportunities for growth.