Front End Support Lead — Drive WOW Customer Service

Five Below, Inc.; New York (NY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Five Below is seeking a Support Lead to assist with store leadership under the Store Manager and Customer Service Manager. You will help drive customer satisfaction, front-end operations, and staff development while maintaining a fast, friendly checkout experience.

The role requires management experience, strong communication, and the ability to multitask in a busy retail environment to deliver sales and provide top-notch customer service.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• High School Diploma or equivalent; college experience preferred.
• Ability to lead others and drive sales.

Responsibilities

• Wows the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly checkout.
• Responsible for store cleanliness, recovery, and ready for customers.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to assist with store leadership under the Store Manager and Customer Service Manager. You will help drive customer satisfaction, front-end operations, and staff development while maintaining a fast, friendly checkout experience.

The role requires management experience, strong communication, and the ability to multitask in a busy retail environment to deliver sales and provide top-notch customer service.