Front-End Operations Leader—Customer Wow Driver

Five Below Inc; Youngstown (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health coverage

Financial and personal wellness

Job summary

Five Below is seeking a Support Lead who partners with the Store Manager and Customer Service Manager to guide front-end operations and sales associates. You will model leadership, wow the customer, and drive KPIs while managing cash handling and store cleanliness.

You’ll open, close, train staff, and help coach all associates to deliver fast, friendly service in a fast-paced, energetic environment that values teamwork and growth. This is an hourly, on-site role at our Youngstown store.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving

Skills

Customer Service

Organization

Productivity

Multi-tasking

Communication

Sales Driver/Goal Oriented

Professionalism

Trainer/Developer/Motivator

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead who partners with the Store Manager and Customer Service Manager to guide front-end operations and sales associates. You will model leadership, wow the customer, and drive KPIs while managing cash handling and store cleanliness.

You’ll open, close, train staff, and help coach all associates to deliver fast, friendly service in a fast-paced, energetic environment that values teamwork and growth. This is an hourly, on-site role at our Youngstown store.