Front End Operations Lead - Customer Service

Food Lion; Woodbridge (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Manager in Woodbridge, VA to lead all front-end operations including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire and train staff, supervise performance, and drive customer service excellence aligned with our brand and culture.

The role requires strong leadership, excellent communication and a solid understanding of store operations. You will manage schedules, control expenses, and ensure safety, food safety, and policy

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be able to meet the physical requirements of the position.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment

Skills

Leadership

Store operations

Customer service

Problem solving

Team management

Communication

Multitasking

Food Safety Manager accreditation

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager in Woodbridge, VA to lead all front-end operations including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire and train staff, supervise performance, and drive customer service excellence aligned with our brand and culture.

The role requires strong leadership, excellent communication and a solid understanding of store operations. You will manage schedules, control expenses, and ensure safety, food safety, and policy