Front End Lead & Customer Service Coach

Food Lion; Suffolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Suffolk, VA is seeking a Front End Leader to support store operations and drive sales goals. You will supervise Service Center, Self-Checkout, and To-Go while building strong team relations. You will hire and train associates, coach performance, and ensure a safe, friendly shopping experience with excellent service.

You will also manage scheduling, budgets, and KPI targets. The role emphasizes leadership, compliance with regs, and applying company tools to optimize operations; CBT

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accredited by or willing to obtain National Registry of Food Safety Professionals certification within 90 days of employment; accreditation must be maintained.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and formal appraisals.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, friendly customer service while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills to meet or exceed customer expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and Food Lion To-Go applications.
• Perform duties to ensure department appearance, quality, safety and sanitation are maintained.
• Ensure Front End schedules including Food Lion To-Go are written per standards for extraordinary service at all times.
• Maintain Front End registers and equipment and place service calls efficiently.
• Ensure cashiers review weekly sales flyer and know where to find key items and stock conditions.
• Monitor shrink, ensure inventory and assets are accounted for; coach associates to prevent losses.
• Ensure proper control of all store funds and assets.
• Observe and correct unsafe conditions.
• Record and report accidents per procedures.
• Ensure compliance with regulations.
• Adhere to guidelines and security standards.
• Complete CBT and Training guides.
• Provide recognition and constructive counseling as needed for customer satisfaction and sales.
• Perform all other duties as assigned.

Skills

Team leadership

Store operations

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

CBT Training

Job description

Food Lion in Suffolk, VA is seeking a Front End Leader to support store operations and drive sales goals. You will supervise Service Center, Self-Checkout, and To-Go while building strong team relations. You will hire and train associates, coach performance, and ensure a safe, friendly shopping experience with excellent service.

You will also manage scheduling, budgets, and KPI targets. The role emphasizes leadership, compliance with regs, and applying company tools to optimize operations; CBT