Front End Manager: Customer Experience & Ops

Food Lion; Suffolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion is seeking a Front End Manager in Suffolk, VA to support store operations, manage service center, self-checkout, and To-Go where applicable, and lead a team to meet sales and customer service goals.

You will hire, train and develop associates, supervise performance, and maintain safety and sanitation standards while driving efficient store operations and a positive customer experience daily.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Accredited by the National Registry of Food Safety Professionals or able to obtain certification within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal evaluations for direct reports.
• Provide leadership and motivation to promote a culture reflecting the Brand and Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience.
• Ensure Front End schedules are written per standards to provide extraordinary service.

Skills

Team leadership

Store operations knowledge

Customer service

Problem solving

Multitasking

Communication skills

Ability to learn tasks

Technical problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager in Suffolk, VA to support store operations, manage service center, self-checkout, and To-Go where applicable, and lead a team to meet sales and customer service goals.

You will hire, train and develop associates, supervise performance, and maintain safety and sanitation standards while driving efficient store operations and a positive customer experience daily.