Front End Supervisor - Customer Experience Lead

Food Lion; Richmond, Northern (VA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Richmond, VA is seeking a Front End Team Leader to support store operations, supervise associates, and drive customer satisfaction. You will oversee Service Center, Self-Checkout, and To-Go where applicable, while coaching staff to meet performance goals.

The role emphasizes strong communication, teamwork, and adherence to safety and company standards, with accountability for driving sales and ensuring a positive customer experience.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Able to meet physical requirements and learn store systems.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and provide ongoing coaching and formal appraisals.
• Provide leadership and promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials and KPIs.
• Maintain a positive shopping experience with friendly customer service.

Skills

Team leadership

Customer service

Store operations

Merchandising

Education

High school diploma

Job description

Food Lion in Richmond, VA is seeking a Front End Team Leader to support store operations, supervise associates, and drive customer satisfaction. You will oversee Service Center, Self-Checkout, and To-Go where applicable, while coaching staff to meet performance goals.

The role emphasizes strong communication, teamwork, and adherence to safety and company standards, with accountability for driving sales and ensuring a positive customer experience.