Customer Experience & Front-End Operations Leader

Albertsons Companies; Woodburn (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and financial well-being for $

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences across store operations. You will drive execution of service programs, coach teams, and align labor with business needs in a dynamic, customer-facing environment.

The role emphasizes customer engagement, operational discipline, and leadership of associates and supervisors to deliver consistent service standards and store performance.

Qualifications

• Strong customer-service focus with a calm, professional team presence
• Effective communication, coaching, and conflict-resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast-paced, customer-facing environment

Responsibilities

• Leads front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards and programs
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences across store operations. You will drive execution of service programs, coach teams, and align labor with business needs in a dynamic, customer-facing environment.

The role emphasizes customer engagement, operational discipline, and leadership of associates and supervisors to deliver consistent service standards and store performance.