Front End Leader & Customer Experience Champion

Albertsons Companies; Fairbanks (AK); On-site; USD 52,000 - 64,000; Full time

Job summary

Albertsons Companies is seeking a Front End Manager to oversee checkout operations, supervise front-end staff, and ensure fast, friendly service. You will monitor service levels, train employees, and maintain a positive image of the store.

Responsibilities include assisting with interviewing and hiring, enforcing safety/appearance standards, and leading front-end programs to optimize customer experience.

Qualifications

• Strong communication, leadership and team-building skills.
• Ability to maintain composure under pressure.
• Ability to supervise front-end staff and handle conflicts.
• Excellent customer service orientation.
• Ability to operate cash registers and checkout systems.

Responsibilities

• Champion customer service programs to meet satisfaction goals.
• Resolve customer complaints positively.
• Promote store's philosophy of personalized service.
• Provide fast, friendly, legendary service.
• Oversee front-end cash handling and supervise checkouts.
• Direct and supervise front-end activities and service programs.
• Assist with interviewing and hiring front-end staff.
• Ensure front-end safety and cleanliness standards.

Skills

Strong communication

Leadership

Team building

Interpersonal skills

Composure under pressure

Customer service

Problem solving

Hiring/firing decisions

Job description

Albertsons Companies is seeking a Front End Manager to oversee checkout operations, supervise front-end staff, and ensure fast, friendly service. You will monitor service levels, train employees, and maintain a positive image of the store.

Responsibilities include assisting with interviewing and hiring, enforcing safety/appearance standards, and leading front-end programs to optimize customer experience.