Front-End Service Lead & Operations Assistant

Albertsons Companies, Inc.; Durant (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Early access to earned wages through a

Employee discounts

Medical, dental, 401k and more

Paid time off

Training and career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end and store service operations, focusing on delivering outstanding customer service and ensuring smooth daily operations. The role involves assisting with cashiering, service desk duties, and staffing while upholding company procedures and a positive work environment.

You will help manage daily workflows, monitor checkout efficiency, and support leadership in coordinating tasks.

Responsibilities

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Support front-end operations, including cashiering, self-checkout, and customer service desk functions.
• Help ensure adequate staffing and service levels throughout the day.
• Monitor checkout efficiency and assist in reducing customer wait times.
• Support execution of daily operational priorities and service initiatives.
• Assist with opening, closing, and shift transition procedures.
• Maintain store standards related to cleanliness, safety, and organization.
• Support compliance with company policies, procedures, and operational expectations.
• Assist leadership in coordinating daily workflow and task completion.
• Support workplace safety initiatives and loss prevention efforts.
• Ensure associates follow company policies and safety procedures.
• Assist with incident documentation and reporting requirements.
• Promote a safe and secure environment for customers and associates.
• Provide guidance and support to front-end associates during daily operations.
• Assist with training newly hired associates and reinforcing operational procedures.
• Promote a positive, customer-focused culture throughout the store.
• Help address operational challenges and elevate concerns when necessary.
• Serve as a leader on duty when assigned.

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end and store service operations, focusing on delivering outstanding customer service and ensuring smooth daily operations. The role involves assisting with cashiering, service desk duties, and staffing while upholding company procedures and a positive work environment.

You will help manage daily workflows, monitor checkout efficiency, and support leadership in coordinating tasks.