Front End Operations Lead & Process Coach

The Kroger Co.; Town of Forest (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kroger Co. is seeking a Front End Operations professional in Wisconsin to support day-to-day operations across Front End, Customer Service Center, and Accounting.

You will help design efficient processes, ensure safe and effective customer service, and train supervisors to implement company initiatives. We value integrity, respect and safety, and you will contribute to a clean, well-organized shopping environment at check stands and related areas while supporting store management in peak

Qualifications

• Experience in store retail with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Familiarity with Microsoft Word, Excel, PowerPoint and related software.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Multi-tasking

Communication skills

Computer literacy

Integrity

Customer service experience

Time management

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

The Kroger Co. is seeking a Front End Operations professional in Wisconsin to support day-to-day operations across Front End, Customer Service Center, and Accounting.

You will help design efficient processes, ensure safe and effective customer service, and train supervisors to implement company initiatives. We value integrity, respect and safety, and you will contribute to a clean, well-organized shopping environment at check stands and related areas while supporting store management in peak