Front End Operations & Customer Service Manager

Food Lion; Durham (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Food Lion in Durham, NC is seeking a Front End Supervisor to support store operations and drive sales through excellent customer service and team leadership. You will hire, train, and develop associates, manage Service Center and Front End activities, and ensure compliance with safety, budgeting, and company standards to deliver a superior shopping experience.

Strong communication and operational skills are essential to lead the department, control expenses, and meet KPI targets while upholding

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.
• Ability to learn multiple tasks and adapt to technical requirements.
• Must meet age requirements and physical requirements for the role.
• Accreditation as a Certified Food Safety Manager or ability to obtain within 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and conduct timely performance appraisals for direct reports.
• Provide leadership and motivation to promote Food Lion's Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Maintain a positive customer service environment and ensure a great shopping experience.
• Control store expenses through proper ordering and asset protection.
• Ensure schedule accuracy and store safety and sanitation standards.
• Maintain front end registers/equipment and respond to service calls promptly.
• Monitor shrink and inventory, coaching associates to prevent losses.

Skills

Team leadership

Customer service

Store operations

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

Food Lion To-Go app

Job description

Food Lion in Durham, NC is seeking a Front End Supervisor to support store operations and drive sales through excellent customer service and team leadership. You will hire, train, and develop associates, manage Service Center and Front End activities, and ensure compliance with safety, budgeting, and company standards to deliver a superior shopping experience.

Strong communication and operational skills are essential to lead the department, control expenses, and meet KPI targets while upholding