Front End Operations Manager - Customer Experience

Food Lion; Fairview (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Food Lion is seeking a Front End operations leader in Fairview, NC to support store operations and drive sales and customer satisfaction. You will manage Service Center, Self-Checkout, and To-Go initiatives, hire and train staff, and ensure smooth daily operations in a fast-paced retail setting.

The role emphasizes strong communication, performance management, and adherence to safety and company standards, with a focus on delivering an excellent shopping experience for customers.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.

Skills

Team leadership

Customer service

Communication

Store operations

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

Food Lion To-Go systems

Job description

Food Lion is seeking a Front End operations leader in Fairview, NC to support store operations and drive sales and customer satisfaction. You will manage Service Center, Self-Checkout, and To-Go initiatives, hire and train staff, and ensure smooth daily operations in a fast-paced retail setting.

The role emphasizes strong communication, performance management, and adherence to safety and company standards, with a focus on delivering an excellent shopping experience for customers.