Front End Manager: Elevate Customer Experience & Ops

NetCost Market; Philadelphia (Philadelphia County); On-site; USD 21,000 - 25,000; Full time

Job summary

NetCost Market is seeking a Front End Manager in Philadelphia, PA. The role focuses on delivering exceptional customer service at the Front End, supervising cashiers, and ensuring policy compliance while coordinating scheduling and cashiering duties.

The position includes training staff, handling transactions, and maintaining store standards. A strong emphasis on safety, teamwork, and effective communication is expected to support a positive customer experience.

Qualifications

• High school diploma or equivalency.
• Must be 18 years or older.
• Ability to interpret, understand, and follow instructions, and solve problems.
• Able to work well with others as a team member.
• Comfortable working in a fast-paced environment.
• Knowledge of health and safety rules in a kitchen.

Responsibilities

• Handle all customer service at Front End and ensure service standards are met.
• Train, supervise, oversee, and manage Front End associates (Cashiers).
• Ensure adherence to operating policies and procedures.
• Communicate and model customer service standards to staff.
• Assume Assistant Manager/Manager responsibilities in their absence.
• Oversee cashiering tasks, pricing, refunds, and documentation.
• Coordinate cashier tasks and scheduling with the general store manager.
• Maintain proper stocking and store cleanliness in the department.
• Address on-site customer complaints and ensure timely resolution.
• Review and approve transactions including returns and discounts according to policy.

Education

High school diploma or equivalent

Job description

NetCost Market is seeking a Front End Manager in Philadelphia, PA. The role focuses on delivering exceptional customer service at the Front End, supervising cashiers, and ensuring policy compliance while coordinating scheduling and cashiering duties.

The position includes training staff, handling transactions, and maintaining store standards. A strong emphasis on safety, teamwork, and effective communication is expected to support a positive customer experience.