Front-End Customer Experience Specialist

Weis Markets; Upper Macungie Township (PA); On-site; USD 28,000 - 38,000; Full time

Job summary

Weis Markets, located in Pennsylvania, seeks a Customer Experience Coordinator to manage the front-end flow, assist cashiers, greet customers, and uphold security and cash controls while ensuring accurate transactions and policy compliance. The role emphasizes customer service, efficiency, and adherence to health and safety standards.

Responsibilities include monitoring cashier performance, training front-end staff, handling phone inquiries, and staying informed on weekly promotions to assist

Qualifications

• Education and/or experience completed or working towards a high school diploma or GED. No prior experience required.

Responsibilities

• Directs the flow of customers through the Front End and maintains wait times.
• Smiles, greets, answers questions, and resolves concerns professionally.
• Monitors cash controls; assists cashiers with change, voids and refunds.
• Monitors cashier performance and trains front-end staff to maintain productivity and courtesy.
• Operates front-end scanners and registers, bagging merchandise efficiently.
• Answers phone calls with a polite and positive attitude.
• Maintains transaction accuracy and proper cash drawer handling.
• Adheres to store policies on tobacco/alcohol and health/OSHA guidelines.
• Keeps knowledge of weekly ads and store layout to assist customers.
• Ensures sanitation and cleanliness of the department.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Weis Markets, located in Pennsylvania, seeks a Customer Experience Coordinator to manage the front-end flow, assist cashiers, greet customers, and uphold security and cash controls while ensuring accurate transactions and policy compliance. The role emphasizes customer service, efficiency, and adherence to health and safety standards.

Responsibilities include monitoring cashier performance, training front-end staff, handling phone inquiries, and staying informed on weekly promotions to assist