Front End Customer Service Manager: Lead & Train Team

Redner's Markets; Northampton Township (Bucks County); On-site; USD 40,000 - 60,000; Full time

Job summary

Redner's Markets in Northampton, PA seeks a Customer Service Manager to lead front end operations with a focus on delivering high standards of service and cashier supervision. You will supervise front end staff, schedule work, enforce policies, train associates, resolve customer issues, and maintain a clean, organized checkout area while upholding company procedures.

This non-exempt, full-time role requires strong communication, problem-solving, and adherence to federal and state labor laws to

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Promote high standards of customer service across front end operations.
• Supervise and schedule front-end personnel to ensure courteous service.
• Prepare and maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies and assist with discipline of front end associates.
• Delegate cashier responsibilities as prescribed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks and resolve pricing issues.
• Maintain pricing accuracy and communicate problems to management.
• Assist customers with returns, over rings, and overcharges.

Skills

Oral and written communication

Analytical skills

Child labor laws knowledge

Job description

Redner's Markets in Northampton, PA seeks a Customer Service Manager to lead front end operations with a focus on delivering high standards of service and cashier supervision. You will supervise front end staff, schedule work, enforce policies, train associates, resolve customer issues, and maintain a clean, organized checkout area while upholding company procedures.

This non-exempt, full-time role requires strong communication, problem-solving, and adherence to federal and state labor laws to