Front-End Manager: Elevate Customer Experience

Milkco Inc.

Statesville (NC)

On-site

USD 38,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

Paid holidays

Paid vacation

Paid sick leave

Bereavement leave

Jury duty leave

Scholarship program

Job summary

Ingles Markets in Statesville, NC is seeking a Customer Service Manager to oversee front-end operations and ensure high standards of customer service. You will supervise associates, respond to questions, and help cashiers provide a friendly, efficient checkout experience.

The role emphasizes teamwork, adherence to policies, and maintaining smooth front-end processes in a busy store environment with growth and training opportunities.

Qualifications

Previous cashier or front-end experience is required.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment

Responsibilities

Provide exceptional customer service by greeting customers and assisting cashiers promptly.
Open additional registers during high volume to minimize wait times.
Create and enforce front-end work schedules to meet business needs.
Assist with various sales transactions in line with company policies.
Keep management informed of pricing issues and POS problems.
Handle refunds and cash handling requests as needed.
Enforce dress code and monitor breaks in compliance with guidelines.

Skills

Front-end experience

Basic math skills

Team-oriented

Customer service focus

Job description

The role emphasizes teamwork, adherence to policies, and maintaining smooth front-end processes in a busy store environment with growth and training opportunities.

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