Front-End Supervisor — Customer Service Leader

Ingles Markets, Inc.; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Medical, dental, vision, life, anddis­

401(k) with company matching

Opportunities for advancement

Paid holiday, vacation, and sick leave

Company paid life insurance (FT only)

Scholarship program for High School

Job summary

Ingles Markets, Inc. in Pickens, SC, is seeking a Customer Service Manager to supervise front-end operations and uphold high standards of service in the store.

This role focuses on delivering a warm, hometown shopping experience and leading a team committed to safety, cashier accuracy, and customer satisfaction. Responsibilities include greeting customers, managing registers, processing transactions, enforcing policies, scheduling staff, and maintaining POS accuracy.

Qualifications

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment
• 18 years of age or older

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Skills

Exceptional customer service

Cashier/front-end experience

Job description

Ingles Markets, Inc. in Pickens, SC, is seeking a Customer Service Manager to supervise front-end operations and uphold high standards of service in the store.

This role focuses on delivering a warm, hometown shopping experience and leading a team committed to safety, cashier accuracy, and customer satisfaction. Responsibilities include greeting customers, managing registers, processing transactions, enforcing policies, scheduling staff, and maintaining POS accuracy.