Front-End Customer Service Manager — Growth & Leadership

Milkco Inc.; Spartanburg (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Insurance

401(k)

Paid time off

Bereavement leave

Jury duty leave

Life insurance

Scholarship program

Job summary

Ingles Markets in Spartanburg’s Store 38 is seeking a Customer Service Manager to supervise front-end operations and lead cashiers in providing a warm, hometown shopping experience.

The role emphasizes customer service, pricing accuracy, and efficient checkout handling. Applicants should have cashier/front-end experience, be adaptable to high-volume periods, and be at least 18 with good math skills.

Qualifications

• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• 18 years of age or older.
• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurances; 401(k) with company matching; paid holiday, vacation, and sick leave (FT only); paid bereavement and jury duty leave (FT only).

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items are handled promptly.
• Use override key only in compliance with company policy.

Skills

Cashier experience

Team player

Math skills

Adaptable

Job description

Ingles Markets in Spartanburg’s Store 38 is seeking a Customer Service Manager to supervise front-end operations and lead cashiers in providing a warm, hometown shopping experience.

The role emphasizes customer service, pricing accuracy, and efficient checkout handling. Applicants should have cashier/front-end experience, be adaptable to high-volume periods, and be at least 18 with good math skills.