Front-End Customer Service Manager — Growth & Leadership

Ingles Markets, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Insurance package

401(k) matching

Advancement opportunities

Paid leave (FT)

Job summary

Ingles Markets, Inc. in Pickens, SC is seeking a Customer Service Manager to lead the store's front-end operations and uphold high customer service standards. The role involves supervising front-end activities and directing staff to ensure efficient checkout and service.

Responsibilities include managing schedules, assisting with various transactions, and ensuring policy compliance. Ideal candidates have cashier/front-end experience, strong teamwork, and the ability to thrive in a fast-paced

Qualifications

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment
• 18 years of age or older

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Open additional registers to minimize wait times when lines grow.
• Create and enforce effective work schedules for front-end personnel to meet business needs.
• Assist with all types of sales transactions in compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that perishables are restocked promptly.
• Use override keys only in compliance with policy.

Skills

Exceptional customer service

Cashier/front-end experience

Team player

Adaptable

Basic math

Job description

Ingles Markets, Inc. in Pickens, SC is seeking a Customer Service Manager to lead the store's front-end operations and uphold high customer service standards. The role involves supervising front-end activities and directing staff to ensure efficient checkout and service.

Responsibilities include managing schedules, assisting with various transactions, and ensuring policy compliance. Ideal candidates have cashier/front-end experience, strong teamwork, and the ability to thrive in a fast-paced