Front End Manager: Customer Experience & Ops Leader

Abundance Food Co-Op; City of Rochester (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

Abundance Food Co-op in Rochester, NY is seeking a Front End Manager to lead cashier, customer service, and front-end operations. You will ensure a welcoming shopper experience and maintain an efficient, friendly store environment.

Responsibilities include supervising Front End Supervisors and staff, managing cash handling, scheduling, POS training, and maintaining balance and deposits. The role requires strong leadership, excellent customer service, and solid problem-solving skills to support

Qualifications

• Demonstrated leadership and clear communication.
• Outstanding customer service and shopper engagement.
• Proficient cash handling, balancing, and reconciliation.
• Ability to resolve conflicts quickly and professionally.

Responsibilities

• Oversee daily front-end operations including cash handling and scheduling.
• Ensure high-quality customer service and friendly checkout experience.
• Balance registers and oversee deposits and cash reconciliation.
• Train staff on POS systems, policies, and service expectations.
• Submit daily shift notes and review notes from Front End Supervisors.
• Coordinate with departments on coverage, promos, and markdowns.

Skills

Leadership

Customer service

Cash handling & reconciliation

Conflict resolution

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

POS systems

Job description

Abundance Food Co-op in Rochester, NY is seeking a Front End Manager to lead cashier, customer service, and front-end operations. You will ensure a welcoming shopper experience and maintain an efficient, friendly store environment.

Responsibilities include supervising Front End Supervisors and staff, managing cash handling, scheduling, POS training, and maintaining balance and deposits. The role requires strong leadership, excellent customer service, and solid problem-solving skills to support