Front End Manager

Abundance Food Co-Op; City of Rochester (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

Abundance Food Co-op in Rochester, NY is seeking a Front End Manager to lead cashier, customer service, and front-end operations. You will ensure a welcoming shopper experience and maintain an efficient, friendly store environment.

Responsibilities include supervising Front End Supervisors and staff, managing cash handling, scheduling, POS training, and maintaining balance and deposits. The role requires strong leadership, excellent customer service, and solid problem-solving skills to support

Qualifications

• Demonstrated leadership and clear communication.
• Outstanding customer service and shopper engagement.
• Proficient cash handling, balancing, and reconciliation.
• Ability to resolve conflicts quickly and professionally.

Responsibilities

• Oversee daily front-end operations including cash handling and scheduling.
• Ensure high-quality customer service and friendly checkout experience.
• Balance registers and oversee deposits and cash reconciliation.
• Train staff on POS systems, policies, and service expectations.
• Submit daily shift notes and review notes from Front End Supervisors.
• Coordinate with departments on coverage, promos, and markdowns.

Skills

Leadership

Customer service

Cash handling & reconciliation

Conflict resolution

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

POS systems

Job description

Front End Manager

Abundance Food Co-op Rochester, New York, United States

About this position

Description:

Reports Directly to: General Manager

Classification: Non-Exempt

Pay Range: $21 - $25

Role Level: Class4

Location: 571 South Ave.

Union Position: Non-Union

Work Location: Cash Office / CS Desk

Job Summary:

The Front-End Manager oversees all cashier, customer service, and front-end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.

Supervisory Responsibilities:

• Supervises Front End Supervisors, Front End Team Members, Customer Service and Maintenance staff.

Duties & Responsibilities:

• Manages daily front-end operations including cash handling, scheduling, and customer engagement.
• Ensures cashiers meet excellent customer service standards.
• Resolves customer issues and concerns promptly and professionally.
• Maintains register accuracy and oversee daily balancing and deposits.
• Trains and coaches staff on POS systems, policies, and service expectations.
• Submit shift notes each day and review shift notes submitted by Front End Supervisors.
• Maintains cleanliness and organization throughout the store.
• Assists with membership/ownership sign-ups and inquiries.
• Supports storewide merchandising and promotional initiatives.
• Oversees Special Orders and Webcart orders and ensures that all front end staff are trained on these procedures.
• Oversees evening closing protocols and coordinates with the rest of the management team on store security procedures.
• Fills coverage for Front End and Maintenance shifts as needed.
• Collaborates with the Marketing Coordinator on content for social media platforms.
• Communicates with other departments on coverage, issues, mark-downs and promotions.
• Performs other duties as assigned.

Requirements:

Required Skills & Abilities:

• Strong leadership and communication skills.
• Exceptional customer service abilities.
• Expertise in POS systems and cash reconciliation.
• Ability to manage conflicts and problem-solve quickly.

Education & Experience:

• High school diploma required; associate or bachelor’s degree preferred.
• 2–4 years of retail or customer service leadership experience.
• Experience overseeing cashiers or front-end teams strongly preferred.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift 30 lbs. occasionally.
• Mobility throughout store.

Work Environment:

• Fast-paced retail environment with continual customer interaction.

Salary Information

$21 - $25Hourly Wage