Front End Lead: Customer Experience & Cash Handling

Buffalo Mountain Co-Op; Hardwick (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

Buffalo Mountain Co-Op in Hardwick, VT is seeking a Front End Supervisor to ensure a smooth checkout experience and maintain the store's front-end appearance. You will oversee cashiers, assist customers, and help with daily cash handling.

This role requires at least 2 years of retail experience, strong communication, and the ability to lead when the manager is away. Weekend availability and early/late shifts are expected.

Qualifications

• 2 years of experience working in a retail environment.
• Well-developed, warm, friendly, and outgoing customer service skills.
• Able to solve problems independently and in collaboration with others.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee checkout flow by assisting cashiers and opening extra registers.
• Handle credits for returns and ensure proper processing.
• Resolve customer questions and complaints as they arise.
• Assist in entering new members into the database.
• Answer questions about membership.
• Keep front end organized and ensure cleanliness and appeal.

Skills

Retail experience

Customer service

Communication skills

Problem solving

Tools

POS system

Job description

Buffalo Mountain Co-Op in Hardwick, VT is seeking a Front End Supervisor to ensure a smooth checkout experience and maintain the store's front-end appearance. You will oversee cashiers, assist customers, and help with daily cash handling.

This role requires at least 2 years of retail experience, strong communication, and the ability to lead when the manager is away. Weekend availability and early/late shifts are expected.