Front End Supervisor: Customer Experience & Ops

Northeast Grocery; City of Poughkeepsie (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Northeast Grocery in Poughkeepsie, NY seeks a Front End Supervisor to oversee the store's customer service and front end operations. You will manage cashiers, bottle returns, and service clerks, while ensuring policy adherence and efficiency across the front end.

The role emphasizes leadership, organization, and effective communication to maintain a high standard of service and store appearance.

Qualifications

• Must demonstrate strong organizational and communication abilities.
• Ability to multi-task and supervise front-end staff.

Responsibilities

• Ensure the highest level of customer service at all times.
• Oversee front end operations including cashiers, bottle associates and service clerks.
• Schedule associates and perform administrative duties.
• Maintain cash controls and 5S standards for the front end area.
• Ensure pricing accuracy and adherence to company policies.

Skills

Organizational skills

Communication

Multi-tasking

Customer service

Education

High School Diploma or equivalent

1-3 years related experience

Job description

Northeast Grocery in Poughkeepsie, NY seeks a Front End Supervisor to oversee the store's customer service and front end operations. You will manage cashiers, bottle returns, and service clerks, while ensuring policy adherence and efficiency across the front end.

The role emphasizes leadership, organization, and effective communication to maintain a high standard of service and store appearance.