Front End Leadership Trainee: Guest Experience & Ops

Giant Eagle, Inc.; Fairlawn (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Giant Eagle, Inc. in Ohio is seeking a Front End Lead to ensure efficient, safe, and secure front-end operation across lanes, build loyalty, and maximize guest satisfaction. This Lead role supports the Front End Leader and may handle additional tasks as assigned.

Annual certification required. You will lead staffing, supervise Self Checkout areas, manage daily schedules, monitor cash procedures, and coach team members on service culture and loss prevention.

Qualifications

• 1–3 years of experience
• High school diploma or equivalent
• Lifting up to 50 pounds
• Age 21 years or older

Responsibilities

• Maintain coverage of Self Checkout activities to ensure all sales are captured while providing Guest service in a safe environment.
• Direct traffic flow for speedy checkout and assist cashiers as needed.
• Create and manage daily schedules and control sheets for efficiency and compliance; manage break/lunch plan.
• Take ownership of the Front End when the Front-End Leader is not on duty; act as the point person for the Front End.
• Ensure daily compliance activities are completed and manage topics as assigned (AML, scale/PIN pad checks, etc).
• Order Front End supplies and train Front End Team Members on efficiencies, service culture, and loss prevention.

Skills

Customer service

Leadership

Scheduling

Loss prevention

Cash handling

Education

High school diploma or equivalent

Tools

Cashier Coach Pad

POS systems

Job description

Giant Eagle, Inc. in Ohio is seeking a Front End Lead to ensure efficient, safe, and secure front-end operation across lanes, build loyalty, and maximize guest satisfaction. This Lead role supports the Front End Leader and may handle additional tasks as assigned.

Annual certification required. You will lead staffing, supervise Self Checkout areas, manage daily schedules, monitor cash procedures, and coach team members on service culture and loss prevention.