Front End Lead: Guest Experience & Operations

Giant Eagle, Inc.; Dover (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k) retirement plan

Bonus potential

Bereavement leave

Vacation

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to drive guest satisfaction, ensure accurate sales capture across all lanes, and uphold efficient, safe front-end operations. This role supports the Front End Leader and may take on additional tasks as assigned.

An annual certification is required. The position emphasizes maintaining consistent front-end coverage, directing traffic for speedy checkouts, and coaching team members in service culture and loss prevention while optimizing costs and

Qualifications

• Experience Required: 1 to 3 years
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

Skills

Experience 1-3 years

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. is seeking a Front End Lead to drive guest satisfaction, ensure accurate sales capture across all lanes, and uphold efficient, safe front-end operations. This role supports the Front End Leader and may take on additional tasks as assigned.

An annual certification is required. The position emphasizes maintaining consistent front-end coverage, directing traffic for speedy checkouts, and coaching team members in service culture and loss prevention while optimizing costs and