Front-End Leader: Customer Experience & Store Operations

Kroger; Harper Woods (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Kroger in Harper Woods, MI is seeking a Front-end supervisor to deliver outstanding customer experiences and to maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals and supervise Front-end operations for daily efficiency.

The role emphasizes teamwork, cash control, budgeting support, adherence to food safety, and acting with honesty and integrity in serving customers and coworkers.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products sold and respond to questions with recommendations.
• Assist with monitoring and control of department supply expenses.
• Assist with cash control, sales and cash records for the store.
• Manage scheduling of Front-end associates to ensure adequate coverage.
• Assist in budgeting and labor scheduling with store management.
• Support department action plans to achieve results.
• Collaborate with Front-end staff to promote teamwork.
• Adhere to safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and log temperatures.
• Report safety risks and incidents to management.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Kroger in Harper Woods, MI is seeking a Front-end supervisor to deliver outstanding customer experiences and to maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals and supervise Front-end operations for daily efficiency.

The role emphasizes teamwork, cash control, budgeting support, adherence to food safety, and acting with honesty and integrity in serving customers and coworkers.