Front-End & Department Leader: Customer Experience & Ops

Kroger; Commerce Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Job summary

Kroger is seeking a Front-end Supervisor to lead daily operations in the Front-end department. You will ensure exceptional customer service, assist in budgeting and scheduling, and uphold safety and quality standards throughout the store.

The role emphasizes teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Prior retail or customer service experience is preferred.

Qualifications

• Retail or customer service experience is required.
• Strong communication skills are essential.
• Ability to stay calm under pressure in a busy store.
• Basic math skills for cash handling and balancing.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers in-store.
• Know products and respond to questions and suggestions.
• Monitor department cash handling and records.
• Schedule front-end staff to cover needs.
• Assist in budgeting, P&L reviews and labor planning.
• Support front-end best practices and safety guidelines.
• Maintain proper temperatures and food safety standards.
• Report safety risks and incidents to management.

Skills

Effective communication skills

Ability to handle stressful situations

Retail or Customer Service experience

Knowledge of basic math

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end Supervisor to lead daily operations in the Front-end department. You will ensure exceptional customer service, assist in budgeting and scheduling, and uphold safety and quality standards throughout the store.

The role emphasizes teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Prior retail or customer service experience is preferred.