Front-End Department Lead & Customer Experience

Kroger; Dearborn (MI); On-site; USD 35,000 - 54,000; Full time

Job summary

Kroger in Dearborn, MI is seeking a Front-end Supervisor to oversee daily front-end operations, support store management, and ensure a safe, welcoming customer experience. You will coach associates, monitor budgets, and uphold company standards.

The role emphasizes teamwork, strong communication, and adherence to safety guidelines while driving department performance and customer satisfaction.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and execute budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Skills

Stress management

Effective communication

Basic math

Retail or customer service

Education

High school diploma or equivalent

Job description

Kroger in Dearborn, MI is seeking a Front-end Supervisor to oversee daily front-end operations, support store management, and ensure a safe, welcoming customer experience. You will coach associates, monitor budgets, and uphold company standards.

The role emphasizes teamwork, strong communication, and adherence to safety guidelines while driving department performance and customer satisfaction.