Front-End Department Lead & Customer Experience

Kroger; Roseville (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Kroger in Roseville, MI is seeking a Front-End Supervisor to lead customer service initiatives and oversee day-to-day front-end operations. You will help achieve department goals, supervise staff, and ensure a welcoming shopping experience while maintaining safety and accuracy in cash handling.

The role requires effective communication, basic math skills, and prior retail or customer service experience. A high school diploma or equivalent is preferred, with opportunities to advance within a

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

Skills

Stress management

Communication skills

Math basics

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Kroger in Roseville, MI is seeking a Front-End Supervisor to lead customer service initiatives and oversee day-to-day front-end operations. You will help achieve department goals, supervise staff, and ensure a welcoming shopping experience while maintaining safety and accuracy in cash handling.

The role requires effective communication, basic math skills, and prior retail or customer service experience. A high school diploma or equivalent is preferred, with opportunities to advance within a