Front-End Department Leader & Customer Experience

Kroger; New Baltimore (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in New Baltimore, MI is seeking a Front-end Supervisor to lead the department and enhance customer experience. You will assist management with budgeting, scheduling, and ensuring front-end standards.

You will supervise associates, ensure safety, handle daily operations, and support best practices to meet sales goals. This role requires strong communication and a proactive, customer-first mindset in a fast-paced retail environment.

Qualifications

• Minimum: Ability to handle stressful situations
• Minimum: Effective communication skills
• Minimum: Knowledge of basic math (counting, addition, subtraction)
• Minimum: Retail or Customer Service experience

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and answer product questions.
• Gain knowledge of products and respond to questions with recommendations.
• Monitor and control department supply expenses.
• Assist with cash controls, sales records, and cash handling.
• Schedule Front-end associates to ensure adequate coverage.
• Assist management with budgeting, P&L reviews, and action on financial reports.
• Develop and implement department action plans and labor scheduling.
• Collaborate with Front-end associates to promote teamwork.
• Display a positive attitude and stay aligned with ads and safety guidelines.

Skills

Stress management

Communication

Math basics

Retail / Customer Service

Education

High school diploma or equivalent

Job description

Kroger in New Baltimore, MI is seeking a Front-end Supervisor to lead the department and enhance customer experience. You will assist management with budgeting, scheduling, and ensuring front-end standards.

You will supervise associates, ensure safety, handle daily operations, and support best practices to meet sales goals. This role requires strong communication and a proactive, customer-first mindset in a fast-paced retail environment.