Front End Leader: Customer Experience & Ops

Food Lion; Newark (DE); On-site; USD 48,000 - 62,000; Full time

Job summary

Food Lion in Newark, DE is seeking a Front End Store Manager to support store operations, drive sales, and foster strong associate and customer relations. You will work to meet financial targets while upholding Food Lion's strategy and standards.

The role requires supervising front-end operations, hiring and training staff, and ensuring safety, efficiency, and excellent service for customers. Strong Leadership and communication are essential.

Qualifications

• High school diploma or equivalent required.
• Demonstrated ability to lead and manage a team.
• Strong interpersonal, organizational and customer service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct appraisals for direct reports.
• Provide leadership to promote a positive store culture aligned with the brand.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain a positive shopping experience with strong customer service.

Education

High school diploma or equivalent

Leadership/Team management

Customer service

Communication

Tools

ACIS

CAO

POS systems

Job description

Food Lion in Newark, DE is seeking a Front End Store Manager to support store operations, drive sales, and foster strong associate and customer relations. You will work to meet financial targets while upholding Food Lion's strategy and standards.

The role requires supervising front-end operations, hiring and training staff, and ensuring safety, efficiency, and excellent service for customers. Strong Leadership and communication are essential.