Front End Operations Lead - Customer Experience

Food Lion; Bear (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Bear, DE is seeking a Front End Supervisor to help manage front end operations and drive customer service excellence. You will lead a team, hire/train staff, and coordinate schedules to meet budgeted goals.

The role emphasizes safe, friendly service, use of tools and reports, and adherence to company policies. This position requires strong communication, problem solving, and a commitment to Food Lion's standards.

Qualifications

• Requires high school diploma or equivalent.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques is preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good judgment in solving problems, making decisions, handling complaints, and resolving grievances.
• Willingness to learn multiple tasks and use technical information to solve problems.
• Must meet minimum age requirements and physical requirements.
• Certification as a Food Safety Manager or ability to achieve within 90 days is required.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct appraisals for direct reports.
• Provide leadership and motivate a store culture aligned with Food Lion strategy.
• Support achievement of budgeted financials and KPIs.
• Maintain fast, friendly customer service and a positive shopping experience.
• Monitor shrink and ensure proper inventory and assets control.
• Ensure proper use of company tools and systems.
• Keep front end and To-Go operations running per standards.

Skills

Leadership

Customer service

Store operations

Communication

Problem solving

Staff training

Education

High School Diploma or equivalent

Tools

POS systems

ACIS/inventory systems

Job description

Food Lion in Bear, DE is seeking a Front End Supervisor to help manage front end operations and drive customer service excellence. You will lead a team, hire/train staff, and coordinate schedules to meet budgeted goals.

The role emphasizes safe, friendly service, use of tools and reports, and adherence to company policies. This position requires strong communication, problem solving, and a commitment to Food Lion's standards.