Front-End Dept Lead – Customer Experience & Growth

Kroger; Alamosa (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

City Market in Colorado is seeking a proactive Front-End Supervisor to lead daily operations, assist the department manager in achieving sales and profit goals, and uphold our safety and quality standards. You will coach front-end associates, answer customer questions, and ensure a welcoming store environment.

This role requires strong communication, the ability to manage schedules and cash controls, and a commitment to safety and compliance with company guidelines.

Qualifications

• Ability to handle stressful situations.
• Effective communication with customers and teammates.
• Knowledge of basic math for transactions and audits.
• Retail or customer service experience preferred.

Responsibilities

• Promote trust and respect among associates and meet store goals.
• Answer questions and assist customers to create a welcoming environment.
• Supervise front-end operations and ensure department coverage.
• Monitor cash handling, sales records and budget performance.
• Assist in scheduling and coordinating front-end staff shifts.
• Support store management with budget, P&L reviews and action plans.
• Ensure compliance with safety and food safety regulations.

Skills

Stress management

Communication skills

Basic math

Retail / Customer service

Scheduling

Cash handling

Education

High school diploma or equivalent

Job description

City Market in Colorado is seeking a proactive Front-End Supervisor to lead daily operations, assist the department manager in achieving sales and profit goals, and uphold our safety and quality standards. You will coach front-end associates, answer customer questions, and ensure a welcoming store environment.

This role requires strong communication, the ability to manage schedules and cash controls, and a commitment to safety and compliance with company guidelines.