Front-End Leader, Customer Experience & Operations

Smith's Food & Drug Centers; Clearfield (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a front-end supervisor to lead the customer service-driven team on the store's front end. You will supervise all front-end duties, promote a safe, clean environment, and reinforce behavior aligned with our Customer 1st strategy.

You will coach associates, conduct daily huddles, and ensure service standards, cash controls, and loss prevention procedures are followed across shifts.

Qualifications

• Strong customer service and leadership capabilities.
• Experience with front-end operations in retail environments.
• Ability to supervise and coordinate front-end duties and duties across shifts.

Responsibilities

• Lead front-end team to meet service standards and sales goals.
• Conduct daily huddles with front-end associates to discuss service levels.
• Oversee and manage all front-end functions and activities.
• Ensure customer needs are addressed quickly and professionally.

Skills

Communication skills

Basic math

Stress management

Checkout training

Education

High school diploma or equivalent

Tools

VeriBalance system

QueVision

Job description

Smith's Food & Drug Centers is seeking a front-end supervisor to lead the customer service-driven team on the store's front end. You will supervise all front-end duties, promote a safe, clean environment, and reinforce behavior aligned with our Customer 1st strategy.

You will coach associates, conduct daily huddles, and ensure service standards, cash controls, and loss prevention procedures are followed across shifts.