Front-End Customer Experience Lead

Smith's Food & Drug Centers; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Front-end department leader to drive outstanding customer experiences and supervise day-to-day front-end operations, ensuring a safe, clean store environment.

You will implement best practices, schedule staff, assist with budgeting and promotions, train associates on inventory and POS tasks, and uphold safety and company policies while delivering exceptional service to every customer.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.
• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates and promote teamwork.
• Create welcoming environment for customers.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Execute best practices, goals and Front-end standards.
• Adhere to Customer 1st strategy and promote excellent service.
• Schedule Front-end associates to provide adequate coverage.
• Assist management with department budgeting, P&L reviews, and actions.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Monitor ads, inventory, and price changes; manage shelf tags.
• Train staff on inventory/stocking and computer ordering.
• Ensure compliance with food safety regulations and safety programs.

Skills

Effective communication

Basic math

Handling stress

Retail experience

Customer service

Team collaboration

Product knowledge

Cash handling

Store operations

Safety awareness

Job description

Smith's Food & Drug Centers is seeking a Front-end department leader to drive outstanding customer experiences and supervise day-to-day front-end operations, ensuring a safe, clean store environment.

You will implement best practices, schedule staff, assist with budgeting and promotions, train associates on inventory and POS tasks, and uphold safety and company policies while delivering exceptional service to every customer.