Front-End Operations Leader: Elevate Customer Experience

Smith's Food & Drug Centers; Midvale (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Front-end Supervisor to lead the department and ensure exceptional customer experiences. You will supervise daily tasks, maintain a safe, clean environment, and promote the Customer 1st philosophy across the team.

You will oversee scheduling, training, inventory, and POS operations while upholding company standards and regulatory guidelines. This role emphasizes teamwork, profitability awareness, and proactive problem-solving.

Qualifications

• Strong customer service and communication skills required.
• Experience in retail or customer service settings preferred.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Direct and supervise day-to-day functions for the Front-end department.
• Execute front-end best practices and standards established for the department.
• Demonstrate Customer 1st strategy and encourage associates to deliver excellent service.
• Model the company values of respect, honesty, integrity, diversity and safety.
• Plan, organize and supervise the inventory process and pricing changes.
• Schedule Front-end associates to ensure adequate department coverage.
• Monitor expenses, cash control, and store financial records.
• Assist management with department budget, P&L reviews, and promotions.

Skills

Effective communication

Customer service

Retail operations

Team leadership

Conflict resolution

Cash handling

Inventory management

Budgeting basics

Education

High school diploma or equivalent

Tools

POS systems

Job description

Smith's Food & Drug Centers is seeking a Front-end Supervisor to lead the department and ensure exceptional customer experiences. You will supervise daily tasks, maintain a safe, clean environment, and promote the Customer 1st philosophy across the team.

You will oversee scheduling, training, inventory, and POS operations while upholding company standards and regulatory guidelines. This role emphasizes teamwork, profitability awareness, and proactive problem-solving.