Customer Experience Lead – Front-End Operations

Smith's Food and Drug; Reno (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Smith's Food and Drug in Reno, NV seeks a Front-end Department Manager to lead day-to-day operations, uphold company standards, and deliver outstanding customer service. You will supervise staff, manage scheduling, budgeting, and cash handling while ensuring safety and inventory compliance.

The role emphasizes teamwork, effective communication, and a customer-first approach to foster a welcoming store environment and drive department performance.

Qualifications

• Effective communication skills required to lead a team.
• Knowledge of basic arithmetic for cash handling and reporting.
• Ability to stay calm and effective under pressure.
• Retail or customer service experience is required.

Responsibilities

• Direct and supervise daily Front-end department operations.
• Set and enforce department standards and best practices.
• Schedule front-end associates to ensure coverage.
• Assist management with department budgeting and reports.
• Train associates on inventory and computer ordering.
• Ensure compliance with safety regulations and loss prevention.
• Provide exceptional customer service and answer product questions.
• Monitor promotions and update shelf tags and signs.
• Maintain accurate cash control and sales records.
• Foster teamwork and communicate store goals to staff.

Skills

Effective communication

Basic math

Stress handling

Retail or Customer Service

Job description

Smith's Food and Drug in Reno, NV seeks a Front-end Department Manager to lead day-to-day operations, uphold company standards, and deliver outstanding customer service. You will supervise staff, manage scheduling, budgeting, and cash handling while ensuring safety and inventory compliance.

The role emphasizes teamwork, effective communication, and a customer-first approach to foster a welcoming store environment and drive department performance.