Front End Leader & Customer Experience Champion

New Leaf Community Markets, Inc.; Santa Cruz (CA); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

New Leaf Community Markets, Inc. is seeking a Front End Manager in Santa Cruz, CA. This leadership role oversees the front-end department, focusing on customer experience, staff coaching, and achieving financial targets while maintaining store standards.

The role requires prior Front-End management experience, supervisory skills, and proficiency with MS Office and POS/inventory systems. Expect active scheduling, training, and adherence to safety and policy guidelines.

Competenze

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of Front-End Department / prior Front-End management experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.

Mansioni

• Manages and provides oversight to all areas of the department, delegating tasks while cashiering and bagging as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience at the front end.
• Maintains department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Coaches staff, recognizes accomplishments and handles escalated customer service situations.
• Demonstrates knowledge of labor, sales and margin goals and develops plans to meet them without compromising quality and service.

Conoscenze

Customer service

Front-End management

Supervisory experience

MS Office

POS systems

Inventory software

Financial management

Strumenti

POS system

Inventory software

Descrizione del lavoro

New Leaf Community Markets, Inc. is seeking a Front End Manager in Santa Cruz, CA. This leadership role oversees the front-end department, focusing on customer experience, staff coaching, and achieving financial targets while maintaining store standards.

The role requires prior Front-End management experience, supervisory skills, and proficiency with MS Office and POS/inventory systems. Expect active scheduling, training, and adherence to safety and policy guidelines.