Front-End Operations Lead: Customer Service & Growth

Cardenas Markets LLC; Perris (CA); On-site; USD 27,000 - 31,000; Full time

Job summary

Cardenas Markets LLC is seeking a Front-End Manager in Perris, CA to oversee daily Front-End Operations and lead a team to deliver efficient, customer-focused service. The role emphasizes integrity, respect, collaboration, and development of direct reports to meet company goals.

You will drive standards for quality, safety, and cash handling while optimizing Front End programs and training across the store, including WIC, DUI, and tobacco policies. This position rewards leadership and teamwork.

Qualifications

• 3+ years' experience in a progressive operations role.
• Customer Service experience desirable.
• Proven experience in dealing effectively with diverse team member/management issues. Possess the ability to effectively coach direct reports.

Responsibilities

• Greets and interacts with customers to address questions or concerns in a friendly and service- oriented manner.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front End conditions and food safety to all team members.
• Ensures that all goals on the Front End are met with regard to the Bottom of the Basket.
• Responsible for implementing operational best practices for the Front End functions.
• Coordinates store training for Cashier training & policies to include WIC, Checks, Liquor, and Tobacco.
• Ensures that all cashiers reach the IPM assigned goal.
• Store cash handling;
• Responsible for opening/closing of the accounting books;
• Controls store cash shorts & overs;
• Responsible for and oversees the Self-Checkout operation (for the SCO stores);
• Performs voids, refunds, transaction cancellation and instruction for saved recall transactions;
• Ensures WIC Compliance and trainings in store;
• Writes Cashier/Courtesy Clerks daily schedule;
• Responsible for Front End Over Time reduction and controls;
• Provides Security Awareness training for all Front End Team Members;
• Improves cashier turnover and keeps turnover at company goals;
• Embraces positive employee relations through consistent and fair application of company policies and leadership values;
• All other duties as assigned.

Skills

Operations experience

Customer service

People coaching

Job description

Cardenas Markets LLC is seeking a Front-End Manager in Perris, CA to oversee daily Front-End Operations and lead a team to deliver efficient, customer-focused service. The role emphasizes integrity, respect, collaboration, and development of direct reports to meet company goals.

You will drive standards for quality, safety, and cash handling while optimizing Front End programs and training across the store, including WIC, DUI, and tobacco policies. This position rewards leadership and teamwork.