Front End Lead Trainee: Elevate Checkout & Service

Giant Eagle, Inc.; Lakewood (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Giant Eagle in Ohio seeks a Front End Lead to drive reliable checkout operations, enhance guest experience, and support the Front End Leader. You will ensure efficient, safe, and secure front end operations and help maximize team and guest satisfaction.

You will oversee self-checkout coverage, manage daily schedules, assist cashiers, and coach team members on service culture and loss prevention. Annual certification is required and you may take on additional tasks as assigned.

Qualifications

• Experience in retail or cashier operations is preferred.
• 1–3 years of frontline leadership or supervisory experience.
• Strong focus on guest service and loss prevention basics.

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).

Skills

Guest service

Front end leadership

Team coordination

Cash handling

Education

High school diploma or equivalent

Job description

Giant Eagle in Ohio seeks a Front End Lead to drive reliable checkout operations, enhance guest experience, and support the Front End Leader. You will ensure efficient, safe, and secure front end operations and help maximize team and guest satisfaction.

You will oversee self-checkout coverage, manage daily schedules, assist cashiers, and coach team members on service culture and loss prevention. Annual certification is required and you may take on additional tasks as assigned.