Frontend Lead Trainee: Drive Checkout & Guest Service

Giant Eagle, Inc.; Pittsburgh (Allegheny County); On-site; USD 50,000 - 80,000; Full time

Job summary

Giant Eagle is seeking a Front End Lead to provide leadership across Self Checkout and Front End operations, ensuring accurate sales capture and exceptional guest service. The role supports the Front End Leader and requires annual certification, with a focus on efficiency, safety, and cost-aware supply management.

Responsibilities include directing checkout traffic, creating daily schedules, overseeing compliance topics, and coaching team members.

Qualifications

• Experience Required: 1 to 3 years
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

Education

High school diploma or equivalent

Job description

Giant Eagle is seeking a Front End Lead to provide leadership across Self Checkout and Front End operations, ensuring accurate sales capture and exceptional guest service. The role supports the Front End Leader and requires annual certification, with a focus on efficiency, safety, and cost-aware supply management.

Responsibilities include directing checkout traffic, creating daily schedules, overseeing compliance topics, and coaching team members.