Front End Lead Trainee: Elevate Checkout & Guest Service

Giant Eagle, Inc.; New Castle (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across all lanes. This role supports the Front End Leader and may handle additional tasks. Annual certification is required.

Responsibilities include scheduling, directing checkout flow, training team members, and owning front end operations when needed, with emphasis on safety, efficiency, and loss prevention.

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

Job description

Giant Eagle, Inc. is seeking a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across all lanes. This role supports the Front End Leader and may handle additional tasks. Annual certification is required.

Responsibilities include scheduling, directing checkout flow, training team members, and owning front end operations when needed, with emphasis on safety, efficiency, and loss prevention.