Front End Lead: Retail Supervisor & Customer Experience

Rural King; Greenwood (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

15% Associate Discount

RK Cares hardship program

Chaplaincy services

Job summary

Rural King is seeking a Front End Lead at our Greenwood, IN store to supervise front-end operations and drive exceptional customer service. You will oversee front-end associates, manage cashier transactions, and ensure smooth checkout processes across daily activities and audits.

Key responsibilities include training new associates, enforcing company programs such as loyalty, RK Visa, and RK Plus Protection Plan, managing tax-exempt plans, and maintaining loss prevention awareness while

Qualifications

• At least 3 years of retail cashier or supervisory experience or equivalent combination of experience and education.
• Meticulous attention to detail and strong math skills for accurate cash handling.
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Excellent customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Responsibilities

• Oversee front-end associates and cashier transactions to ensure smooth checkout operations.
• Provide training for new front-end associates and oversee their development.
• Enroll customers in programs like loyalty, RK Visa, RK Plus Protection Plan, and support cashier education.
• Oversee the Buy Online Pick Up in Store (BOPIS) process and store fulfillment and pickups.
• Conduct weekly BOPIS audits and ensure orders align with systems.

Skills

Retail cashier

Retail supervision

Math skills

Communication skills

Office software

Tools

POS system

Microsoft Office

Job description

Rural King is seeking a Front End Lead at our Greenwood, IN store to supervise front-end operations and drive exceptional customer service. You will oversee front-end associates, manage cashier transactions, and ensure smooth checkout processes across daily activities and audits.

Key responsibilities include training new associates, enforcing company programs such as loyalty, RK Visa, and RK Plus Protection Plan, managing tax-exempt plans, and maintaining loss prevention awareness while