Front End Department Lead: Customer Experience Leader

Rural King; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO and holidays

401(k) with company match

Employee discounts

Training and development

Career opportunities

Collaborative team environment

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a positive, efficient customer experience. The role emphasizes leadership, cash handling, and excellent service, with opportunities to train staff and improve processes.

You will supervise front-end teams, manage transactions, and work with multiple departments to resolve customer needs while upholding Rural King's values and standards.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience preferred.
• Strong cash-handling, math, organizational, and attention-to-detail skills.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns and exchanges.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers and educate associates on loyalty programs, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits.
• Assist customers with load outs, product questions, and phone inquiries.
• Coordinate with other departments to resolve customer needs and maintain efficiency.
• Communicate policies and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Skills

Cash handling

Leadership

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Tools

POS systems

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a positive, efficient customer experience. The role emphasizes leadership, cash handling, and excellent service, with opportunities to train staff and improve processes.

You will supervise front-end teams, manage transactions, and work with multiple departments to resolve customer needs while upholding Rural King's values and standards.