Front End Lead & Customer Experience Champion

Rural King; Martinsville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Associate discounts

Training and professional development

Internal career growth

Team-focused environment

Job summary

Rural King in Martinsville, IN is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience.

You will lead front-end associates, manage cash handling, and support BOPIS and customer service needs while upholding Rural King's values and standards. A minimum of 3+ years in retail front-end roles is preferred, with strong leadership and communication skills expected.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience preferred.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions and returns.
• Manage cash handling, deposits, audits, and cash-shortage investigations.
• Support registers and educate on loyalty programs and RK offerings.
• Maintain front-end displays and customer-facing areas.
• Oversee BOPIS fulfillment and weekly audits.
• Communicate policies and participate in cross-training.

Skills

Cash handling

Leadership

Customer service

Communication

Problem solving

Attention to detail

POS systems

MS Office

Tools

POS systems

Job description

Rural King in Martinsville, IN is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience.

You will lead front-end associates, manage cash handling, and support BOPIS and customer service needs while upholding Rural King's values and standards. A minimum of 3+ years in retail front-end roles is preferred, with strong leadership and communication skills expected.