Front End Department Lead: Retail Ops & Service

Rural King; Warsaw (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, and

Paid time off

401(k) with company match

Associate discounts

Training and professional development

Career opportunities

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience at our store. You will lead front-end associates, manage cash handling, BOPIS and customer service desk activities, and partner with other departments to keep the store running smoothly.

This role requires 3+ years in retail cashier/front-end supervision, strong leadership, organization, and communication skills; a willingness to work a full-time, varied

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to use POS systems, Microsoft Office, and other retail technology.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.

Skills

Retail leadership

Cash handling

Customer service

POS systems

Microsoft Office

Communication

Teamwork

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience at our store. You will lead front-end associates, manage cash handling, BOPIS and customer service desk activities, and partner with other departments to keep the store running smoothly.

This role requires 3+ years in retail cashier/front-end supervision, strong leadership, organization, and communication skills; a willingness to work a full-time, varied