Front End Lead: Customer Experience & Team Operations

Rural King; Huntsville (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Associate discounts

Training and development

Career growth

Team-focused culture

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations, assist cashiers, and ensure a smooth, positive customer experience across the store.

The role emphasizes training, cash handling, BOPIS processes, and collaboration with other departments while upholding company values of People First, Integrity, and teamwork. A 40-hour workweek with varied shifts is common, with competitive pay and benefits.

Qualifications

• 3+ years of retail cashier/front-end/supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail.
• Ability to use POS systems and retail tech.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and service desk transactions, returns, exchanges, layaways.
• Manage cash handling, deposits, safe audits, layaway audits, and cash shortage research.
• Support registers and educate on loyalty programs and RK products.
• Maintain front-end displays and customer-facing areas.
• Oversee BOPIS fulfillment and weekly audits.
• Assist customers with load outs, product questions, and phone calls.
• Coordinate with departments to resolve needs and maintain operations.
• Communicate policies clearly and participate in cross-training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values in daily work.
• 3+ years of retail cashier, front-end, or supervisory experience preferred.

Skills

Retail supervision

Cash handling

Customer service

Leadership

Tools

POS systems

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations, assist cashiers, and ensure a smooth, positive customer experience across the store.

The role emphasizes training, cash handling, BOPIS processes, and collaboration with other departments while upholding company values of People First, Integrity, and teamwork. A 40-hour workweek with varied shifts is common, with competitive pay and benefits.