Front End Lead: Retail Ops & Customer Excellence

Rural King; Circleville (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match on contributions

Healthcare plans

Virtual doctor visits

Associate discount 15%

Assistance programs

Job summary

Rural King is seeking a Front End Lead in Circleville, OH to supervise front-end operations and deliver outstanding customer service. You will train cashiers, oversee transactions including layaway and returns, and ensure accurate cash handling while supporting loyalty programs and BOPIS workflows.

Ideal candidates have 3+ years in retail leadership, strong communication skills, and a commitment to loss prevention and operational excellence in a busy store environment.

Qualifications

• At least 3 years of retail cashier or supervisory experience.
• Strong math and cash handling accuracy.
• Excellent written and verbal communication skills.
• Ability to train and develop front-end associates.
• Proficient with store operations and checkout processes.

Responsibilities

• Oversee front end operations and lead cashiers to ensure smooth checkout.
• Provide comprehensive training for new front end associates.
• Manage cashier transactions, layaway processes, and audits.
• Support loyalty programs, promotions, and store services.
• Maintain loss prevention focus and accurate cash control.
• Oversee BOPIS process and online order pickups.
• Perform daily paperwork, deposits, and safe audits.
• Coordinate with other departments to meet customer needs.

Skills

Retail supervision

Customer service

Cash handling

Training & coaching

Team leadership

Communication

Loss prevention

MS Office

Job description

Rural King is seeking a Front End Lead in Circleville, OH to supervise front-end operations and deliver outstanding customer service. You will train cashiers, oversee transactions including layaway and returns, and ensure accurate cash handling while supporting loyalty programs and BOPIS workflows.

Ideal candidates have 3+ years in retail leadership, strong communication skills, and a commitment to loss prevention and operational excellence in a busy store environment.