Front End Lead: Customer Experience & Team Growth

Rural King; Clearfield (Clearfield County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Associate discount

SmartDollar program

Associate Assistance Program

RK Cares program

Chaplaincy services

Job summary

Rural King is seeking a Front End Lead to oversee our front end operations with a strong emphasis on delivering exceptional customer service and a seamless checkout experience.

You will train new front end associates, supervise cashier transactions and the BOPIS process, manage cash handling and returns, and coordinate with other departments to ensure a positive shopping experience for rural communities.

Responsibilities

• Provide training for new front end associates and oversee their development.
• Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
• Educate cashiers on cashier scripts and company programs like loyalty, RK Visa, and RK Plus Protection Plan.
• Assist cashiers by running a register to keep the front-end running smoothly.
• Establish and maintain margin bins to optimize product visibility and organization.
• Communicate professionally with Rural King associates and customers.
• Assist customers by offering load outs; coordinate with Outside Recover Associates for prompt response.
• Execute accurate cash handling, returns, layaways, exchanges, and price dispute resolutions.
• Set up tax-exempt customer plans and ensure accuracy and compliance.
• Deactivate EAS devices or spider-wrapped products as needed.
• Aid shrink awareness by researching cash shortages and correcting register issues.
• Maintain heightened awareness to prevent shrink and deliver exceptional customer service.
• Respond to incoming calls at the registers with impeccable phone etiquette and a professional Rural King representation.
• Complete daily paperwork including bank deposits and safe audits.
• Oversee popcorn and coffee stations to meet customer demands and maintain a positive experience.
• Take initiative in ordering necessary store supplies for front-end operations.
• Oversee the BOPIS process, online orders, and in-store pickups and fulfillment.
• Conduct a weekly BOPIS audit, comparing products to orders and noting items past 14 days.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Participate in cross-training for flexibility across departments.
• Actively participate in learning initiatives and training programs to stay current.
• Provide friendly, proactive internal and external support to others.
• Demonstrate Rural King values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, Continuous Improvement.
• Perform other duties as assigned.

Job description

Rural King is seeking a Front End Lead to oversee our front end operations with a strong emphasis on delivering exceptional customer service and a seamless checkout experience.

You will train new front end associates, supervise cashier transactions and the BOPIS process, manage cash handling and returns, and coordinate with other departments to ensure a positive shopping experience for rural communities.